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Online Service
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Privacy Policy

As a customer of the Market Harborough Building Society, we take your right to privacy very seriously. This privacy policy outlines how we will treat personal information which you provide when you visit our website.

What information do we collect about you?
Market Harborough Building Society will only collect, process and store information about you that is relevant to our mutual relationship. We will not retain information about you once you have terminated our relationship, except in so far as that may be necessary to satisfy statutory or regulatory requirements.

How will we use the information we collect about you?
We will use the personal information which is collected from our website as follows:

  • To set up and then administer your accounts.
  • To carry out statistical analysis to enable us to improve our products and services.  

We will not disclose information about you or your accounts to anyone, other than where we have your consent, or where we are required by law to do so.

When you log on to our Online Service all information, including messages, are protected by encryption while in transit across the Internet.

If you use standard e-mail for communication with us, information will not be protected in the same way and you should be aware that Market Harborough Building Society cannot guarantee that it remains confidential whilst in transit.

More information about security is given on our Security pages.

When applying for the Online Service, you will be asked to select how you would like to be contacted. We will only send you marketing information by the method you have chosen and will not share your details. Please note, if you do not opt in, we will not be able to keep you informed of new products and services which may interest you. If in the future, you would like to change your marketing preferences, you can write to, or email us at any time to request a change.

Your rights

Under the Data Protection Act 1998, you have the right to request a copy of the personal information that we hold about you. If you would like a copy of some or all of your personal information, please contact our Head Office. Please note there is a charge for this service – see Savers' Fees for Additional Services.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Like many other website operators we use standard technology called "cookies". Cookies are small pieces of data that are stored by your browser on your computer’s hard drive. Market Harborough Building Society uses cookies to enable us to offer you the best service we can in the following ways:

  • to ensure your internet session is secure when using our Online Service. This is an essential part of accessing your accounts in a secure and safe way.
  • to monitor visitor activity on our website to understand how people find us, what pages they visit, how long for and what they click on. This is to ensure we are providing the information visitors expect and want. We do this using a programme called Google Analytics. No information which is collected by Google Analytics uniquely identifies our visitors.

Google Analytics uses the following first party cookies in the following ways:

Google Analytics Cookies
Determining Visitor Session
__UTMA Identifying Unique Visitors
__UTMZ Tracking Traffic Sources & Navigation
__UTMV  Custom Variables
__UTMX Website Optimizer

For more information about Google Analytics and its cookies please visit the Google Analytics Privacy Page. Google Analytics also provides a free opt-out browser add-on if you do not want data about your visit to this site recorded.

You may also choose to set your browser to not accept any cookies. Please be aware that if you do this, all of the functionality of our Online Service will be impaired.

By using this website you consent to the use of cookies.

Other websites
Our website contains links to other websites. This privacy policy only applies to this website, so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 23rd January 2018.

How to contact us
Please contact us if you have any questions about our privacy policy or information which we hold about you:

Market Harborough Building Society, Welland House, The Square, Market Harborough, Leicestershire. LE16 7PD

Tel: 01858 412250
Fax: 01858 412254
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